When it's your business, there's nothing better than hearing the phone ringing. What happens next is the difference between delivering a great impression or letting your customer down. A Sherps cloud PBX makes it easy to have your calls answered by your best people for the job, in the shortest time.
We promise you a solution that delivers consistently clear lines and call quality so good that no one will believe you are using the cloud. We do this by installing dedicated connections for your phone system. We don't let your internet or other data usage interfere with the quality of your voice traffic. Our network prioritises voice transmissions over any other kind of traffic and we only use international carriers that do the same.
We've seen businesses shoehorned into leasing expensive phone systems. We've watched their frustration at not being able to make simple changes, or having to take out a new contract if they need one more phone line. We think your phone system should be able to change as your business does and that's exactly what we provide: flexible, cloud-based solutions that work. All the smarts are hosted in our secure, telco-grade NZ based data centres and served up to the phones on your desk via a dedicated broadband connection. If you hire more people, you just need more phones. When new features are released, you get the benefit. Want to enable a feature you haven't used before? All you need to do is ask SHERPS.
It's how our team will set up your cloud PBX that will get your business humming. We listen to what you need and install the solution to meet your specific demands. Your solution includes the phones on your desk, hosted phone system, the right connectivity for your situation with prioritised voice traffic and any or all of our phone system features.
When it comes to delivering fast broadband for your office use as well as crystal clear call quality for your voice over IP phone system, the right broadband connection is essential. The ideal connection for your business is the one that lets your business operate as efficiently and effectively as it possibly can. It delivers the speed and reliability you need and has plenty of capacity to handle the way your business works. In all cases, your voice calls are prioritised over your data and internet traffic, so you never experience disruption to calls just because somebody is downloading a large file. We use a variety of access methods to deliver your business with the fastest and most reliable connection available in your area.
Even in hard to reach places, If you're in an area that's not well served by fixed line broadband, our rural wireless broadband could be the answer. It delivers speeds up to 10Mbps down and 3Mbps up and it's extremely responsive. That makes wireless broadband ideal for voice over IP calling as well as consistently reliable and fast broadband.
Nothing says 'call us' like a toll free number. A Sherps toll free number is an open invitation to contact you and in return for picking up the tab, you get a powerful tool to help you manage incoming calls as well as comprehensive insight into who is calling, when and from where.
Your 0800 or 0508 toll free number gives your customers one number to call, no matter where they are in New Zealand or whether they're calling from a landline, mobile phone or pay phone. Behind the scenes, you can use our geographic routing feature to direct those calls to your best, most cost efficient answering point based on your caller's location. If you sell overseas, we can even supply an international toll free number from 28 countries.
Need to send your toll free calls to a different answering number out of hours? No problem. Time of day routing lets you change where your calls are answered by time of day and day of week. For example, your business is open 8am to 6pm on weekdays and your receptionist answers calls to your toll free number. At 6pm on the dot, your toll free calls can switch to your out of hours message, or an on call mobile phone. Come 8am, they automatically switch back to your main answering point. Just set your schedule and let it run because sherps toll free numbers are even smart enough to know if it's a public holiday.
Your toll free number comes complete with comprehensive reporting. You'll see how many calls were attempted and how many were answered. You'll know what your most popular time and day of week is, so you can make sure you have enough people to answer calls. You can even drill down to the individual numbers that called and how long they were on the phone.
Two purpose-built data centres in Auckland and Hamilton offer secure, controlled rack space and colocation options in geographically diverse sites, at cost-effective rates.
*Includes free installation for all contracts with terms 36 months and over, talk to us about other terms and conditions.
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